Refund, Returns and Warranty

Returns & Refunds Policy

We want you to be confident in your purchase. Our products may be tried on for fit, but must not be worn while riding a motorcycle or used outdoors.

Return Eligibility

To be eligible for a return:

  • Items must be returned within 14 days of delivery
  • Items must be new, unused, and in original condition
  • Items must not show signs of riding, outdoor use, odors, damage, or wear
  • All original items included in the purchase must be returned (e.g. tags, packaging, accessories, or bundled items)

Returns that do not meet these conditions may be refused or sent back to the customer.

Refund Process

  • Once we receive and inspect the returned package, we will process your refund
  • Refunds will be issued to the original payment method
  • Please allow processing time depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges under the same conditions as our return policy.

Exchange Eligibility

To qualify for an exchange:

  • Requests must be made within 14 days of delivery
  • Items may be tried on only, but not worn on a motorcycle or outdoors
  • Items must be new, unused, and in original condition
  • All items included with the original purchase must be returned

Exchange Process

  • Once we receive and inspect the returned item, the exchange will be approved
  • The exchanged item will be shipped to the same address from which the return was sent
  • Exchanges are subject to product availability

If the item does not meet exchange requirements, we reserve the right to deny the exchange.

Shipping Policy

We ship to the US only.

  • Free standard shipping on all orders $350+ within the contiguous U.S.
  • Orders under $350 are charged standard ground shipping at checkout.
  • Orders ship within 3–8 business days, Monday–Friday (excluding holidays).
  • Expedited shipping cutoff is 11:00 AM (MT) on Fridays.

Tracking is provided once your order ships. Two Down Clothing is not responsible for carrier delays or customs processing times.

Garment Warranty

Two Down takes great pride in manufacturing the highest quality products possible. We will always do our very best to provide 100% customer satisfaction. Shiver Shield outer wear gear is guaranteed against manufacturing defects for 1 year from the date of purchase. If, for any reason, manufacturing defects occur, we will replace, repair or refund your purchase at our discretion. This guarantee does not include wear and tear, wrong sizing or misuse of our products. Any hardware, such as zippers, buttons, magnets, adjustment straps, hooks or latches have a 30-day warranty from the date of purchase. If your Two Down Clothing is defective, please refer to the Returns and Exchanges section above. We reserve the right to change this warranty as we see fit.